Full-Service Property
Management by Onyx
From maintenance management and service tendering to on-site inspections and after-hours emergency response, Onyx provides comprehensive property management to keep your building running smoothly. Why Wait for Problems? Switch to Onyx for a Seamless, Stress-Free Management Experience. We take a proactive approach, anticipating future challenges and safeguarding your community’s long-term stability and success.
What You Can Expect from Onyx:
Leading with a proactive, forward-thinking approach. We're not just managing today—we’re innovating for a better tomorrow
Same-Day Acknowledgement
Tired of being left in the dark? At Onyx, we ensure you’re never left waiting. Prompt, clear communication prevents costly delays and confusion.
Accurate, Clear Financials
Each day of financial mismanagement puts your community’s funds at risk. Protect your investment with Onyx’s transparent, responsible budgeting and detailed monthly reports.
Timely Vendor Payments
Vendors are paid promptly to maintain strong relationships and seamless service.
Rule Enforcement
We ensure community rules are enforced consistently and fairly.
Annual Calendar
Stay organized with a detailed calendar of events and maintenance schedules.
Quarterly Check-Ins by the President
When transparency is lacking, trust erodes fast. At Onyx, we prioritize open, accessible communication with quarterly check-ins conducted by our president to ensure ongoing excellence.
Tenant Management Intervention
Our team handles tenant concerns and conflicts with professionalism and efficiency.
After-Hours Emergency Response
We answer and dispatch after-hours calls within 15 minutes for peace of mind.
Annual Building Audits
We perform annual audits to keep resident information up to date and accurate.
Proactive Planning
Maintenance issues won’t wait, and neither should you. With Onyx, you’ll experience timely, proactive upkeep that keeps your property safe and in top shape.
How We Support You
-
Attendance at Board of Directors (BOD) meetings based on the condominium’s needs
-
Preparation and attendance at Annual General Meetings (AGMs)
-
Communication with BOD members and property owners
-
Creation of required communications, ensuring compliance with the Condominium Act
-
Monthly, quarterly, or annual reporting on building maintenance and financials
-
Budget preparation and management of operating and reserve funds
-
Comprehensive general accounting and transparent financial oversight
-
Budget preparation and future-oriented financial management of operating and reserve funds.
-
Secure, individual access for property owners to an online portal
-
Access to essential documents, governing bylaws, and fire safety plans
-
Real-time communication about maintenance updates and project progress
.png)
-
Oversight of new construction and renovation projects
-
Management of the tendering process for contractors and vendors
-
On-site visits and detailed reporting throughout the project lifecycle
"I would like to express my sincere gratitude to the team for the wonderful service they provided yesterday. We visited their office to discuss an issue regarding installation of a privacy fence. Needless to say, the issue was resolved for us. They were an amazing help and we were thrilled with the service.”
" Onyx, as a management company, has provided a plethora of communication to keep owners and resident informed about what is happening in the building. The property administration staff has been incredibly helpful in assisting me with an issue related to my unit. They were kind, professional and very supportive. The team was communicative, approachable, responsive, and overall very professional while being easy to talk to. In the two years I've owned my unit, I've been very happy with the support from the team, both at the concierge and in the main office.
“Their willingness to work with me and accommodate my changing needs speaks volumes about their commitment to customer satisfaction. I would highly recommend working with Onyx if you're looking for a team that truly values their clients and handles everything with the utmost care and professionalism”
Meet The Owner
Dedicated. Experienced. Community-Driven.
Angel-Marie Reiner: The Face & Foundation of Onyx Condo Management
With a deep understanding of building science and maintenance, Angel-Marie Reiner brings unmatched expertise to Onyx. Having successfully built multiple mid and high-rise buildings, she has saved builders significant time and money through her strategic approach.
Angel-Marie is committed to running a modern, efficient, and environmentally conscious company. At Onyx, we are proud to be fully paperless, utilizing the latest technology to streamline processes, enhance communication, and deliver exceptional service to our communities.
Discover the difference an experienced, tech-savvy leader can make for your condominium management.
What to Expect When Making the Switch
Wondering what the turnover process looks like? We make it seamless and stress-free.
Why Consider Onyx?
At Onyx, we believe there are two types of boards:
-
Operational Boards: Hands-on, often because they lack the support and feedback needed from their current property manager.
-
Governance Boards: Focused on high-level decision-making, while Onyx handles the day-to-day management, ensuring policies, procedures, and rules are followed.
-
Our goal is to help your board transition from operational to governance, so you can focus on the bigger picture.
Our Turnover Process Includes:
-
Sending a notice to your outgoing firm and ensuring all legal requirements are met.
-
Collecting and organizing corporation files within 15 days.
-
Walking the property, prioritizing open tasks, and creating a detailed building manual.
-
Providing a welcome package to introduce Onyx to your community.
-
Setting clear goals for Onyx to achieve in the first 90 days.
-
Building early trust with the board and residents.
Onyx Cares:
Giving Back is one of our Core Values
Fostering a sense of community within the buildings we manage is important to us, as is giving back to the communities we work in at large. In addition to our tree-planting events, Onyx is proud to be involved in the following philanthropic initiatives: Hospice of Waterloo, Bell Let's Talk, The Longest Night, The Shoebox Project for Woman, Youth Creative Fund of Waterloo Region.
Your Local Condo Expert
Leading innovation in Condo Mgmt
As featured in:
